Returns & refunds

Right of withdrawal — 14 days

In accordance with European regulation (Directive 2011/83/EU), you have a 14-day right of withdrawal from the receipt of your order, without having to justify your decision.

This applies to all catalogue items (posters, notebooks, textiles, mugs, tumblers, tote bags…). Although printed on demand, they reproduce an existing illustration in standard sizes and colours: they are not "personalised" in the legal sense and therefore remain eligible for withdrawal.

Only genuinely bespoke or made-to-your-specification items (e.g. a custom text or name added especially for you) would be excluded. The current catalogue includes none.

Condition of returned items

To be accepted, an item must be returned in its original condition — unworn, unwashed, unused, with its labelling. In case of a defect, damage or non-conformity, replacement or refund is taken care of by Ilvane (return shipping included), regardless of product type.

Return procedure

1. 1. Contact us by email at hello@ilvane.art within 14 days of receipt, indicating your order number and reason for return.
2. 2. Send the product back in its original packaging (or equivalent), to the address we'll provide. The product must be unused and in perfect condition.
3. 3. Refund issued within 14 days of receipt of the return, on the payment method used at checkout.

Return fees

Return shipping fees are the customer's responsibility, except in case of a defective or non-conforming product, in which case Ilvane covers the return or resend fees.

Damaged or non-conforming products

If you receive a damaged, defective or non-conforming product, contact us within 14 days of receipt at hello@ilvane.art, attaching:

• your order number
• clear photos of the damaged or non-conforming product
• photos of the packaging if it is also damaged

We'll arrange a replacement or full refund, at no cost to you, as quickly as possible.

Contact

For any question about a return or refund: hello@ilvane.art. We reply within 48 working hours.